ENT CLINIC · DECISION PRACTICE

Telephone Decisions Lab

One patient finding at a time. Choose what to ask or do; the next answer appears only after your decision.

Branching hearing-loss call or branching postoperative neck-swelling call — choose individual questions, make a disposition and practise your handover aloud.

PATIENT 1 OF 6 · DECISION 1 OF 3

“It is probably wax”

A 54-year-old calls about a newly blocked left ear. The receptionist has offered a routine wax appointment in three weeks.

What must you establish before accepting the label “wax”?

Sources are linked within each patient debrief. Send clinical feedback.